BD9 Privacy Policy — Your Data, Your Rights, Our Responsibility

1 Introduction

This Privacy Policy describes how BD9 ("bd9", "we", "us", or "our") collects, uses, stores, and protects the personal data of players who register and use the bd9 platform, including the website at bd9.click and the bd9 mobile application.

BD9 is committed to handling your personal data responsibly and transparently. We understand that privacy matters deeply to our players, and we have designed our data practices to be as minimal, secure, and respectful of your rights as possible.

By registering an account on bd9 or using any part of the bd9 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use bd9.

2 Data We Collect

BD9 collects only the personal data that is necessary to operate your account, process your transactions, and comply with our legal obligations. The following table summarises the categories of data we collect and why.

BD9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where this is strictly necessary for responsible gaming purposes (for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion).

3 How We Collect Your Data

BD9 collects your personal data through the following channels:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a promotion, you provide data directly to bd9.
• Automated technologies: When you use the bd9 website or app, we automatically collect certain technical and usage data through cookies, server logs, and similar technologies. See Section 8 for more details on cookies.
• Payment providers: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, we receive transaction reference data from those payment providers to confirm and reconcile your transactions.
• Identity verification services: If bd9 uses a third-party identity verification service to process your KYC documents, that service may share verification results with us.

4 How We Use Your Data

BD9 uses your personal data for the following purposes:

• Account management: To create and maintain your bd9 account, verify your identity, and manage your account settings and preferences.
• Transaction processing: To process your deposits, withdrawals, and any bonus credits or adjustments to your account balance.
• Customer support: To respond to your questions, resolve disputes, and provide assistance when you contact our support team.
• Security and fraud prevention: To monitor your account for suspicious activity, detect and prevent fraud, and protect the integrity of the bd9 platform.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements and age verification obligations.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling and to administer any responsible gaming tools you have requested, such as deposit limits or self-exclusion.
• Platform improvement: To analyse how players use bd9 and to improve the performance, features, and user experience of the platform.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional communications about bd9 offers and games.

BD9 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise required by law.

5 Sharing Your Data

BD9 does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: We share the minimum necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: If we use a third-party KYC service to verify your identity documents, your verification data is shared with that provider solely for verification purposes.
• Legal and regulatory authorities: BD9 may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required by applicable law or a valid legal order.
• Fraud prevention services: BD9 may share data with fraud prevention and security services to protect the platform and its players from fraudulent activity.
• Service providers: BD9 works with a small number of trusted third-party service providers (such as cloud hosting and customer support software providers) who process data on our behalf under strict data processing agreements.

6 Data Retention

BD9 retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods for different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Customer support communications: Retained for three years from the date of the communication, or longer if the communication relates to an unresolved dispute.
• Technical and usage data: Retained for up to 24 months from collection, after which it is anonymised or deleted.

When your personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, bd9 will securely delete or anonymise it.

7 Data Security

BD9 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and bd9's servers.
• Encryption of sensitive data at rest, including identity verification documents and financial records.
• Strict access controls ensuring that only authorised bd9 staff can access personal data, and only to the extent necessary for their role.
• Regular security audits and vulnerability assessments of the bd9 platform.
• Two-factor authentication options for player accounts to prevent unauthorised access.
• Secure, access-controlled data centres with physical security measures.

While bd9 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you believe your account has been compromised, contact our support team immediately at [email protected].

8 Cookies

BD9 uses cookies and similar tracking technologies on the bd9 website and app. Cookies are small text files stored on your device that help bd9 recognise you, remember your preferences, and understand how you use the platform.

BD9 uses the following types of cookies:

• Essential cookies: These are necessary for the bd9 platform to function. They enable core features such as account login, session management, and security. You cannot opt out of essential cookies without disabling the platform entirely.
• Functional cookies: These remember your preferences and settings, such as your preferred language or display options, to improve your experience on bd9.
• Analytics cookies: These help bd9 understand how players use the platform — which pages are visited most, where players encounter difficulties, and how the platform can be improved. Analytics data is aggregated and does not identify individual players.
• Security cookies: These help bd9 detect and prevent fraudulent activity and protect the security of your account.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the bd9 platform. BD9 does not use third-party advertising cookies or tracking pixels for external advertising networks.

9 Your Privacy Rights

BD9 respects your rights over your personal data. You have the following rights, which you can exercise at any time by contacting our support team:

To exercise any of these rights, contact our support team at [email protected]. BD9 will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

10 Minors

BD9 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the bd9 platform in any way.

If bd9 discovers that personal data has been collected from a person under 18, we will immediately close the associated account, delete the personal data, and return any deposits to the original payment source.

If you are a parent or guardian and believe that your child has registered on bd9, please contact our support team immediately at [email protected] and we will take prompt action.

11 Changes to This Policy

BD9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features of the bd9 platform. When we make significant changes, we will notify you by email or through a prominent notice on the bd9 website and app before the changes take effect.

The "Last updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically to stay informed about how bd9 protects your privacy.

Your continued use of bd9 after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the updated policy, you may request account closure by contacting our support team.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bd9 handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available directly through the bd9 website and app at any time.
• FAQ: Common questions about privacy and account security are answered on our FAQ page.

When contacting us about a privacy matter, please include your account username and a clear description of your request. This helps us locate your data and respond as quickly as possible. BD9 aims to respond to all privacy-related enquiries within 5 business days.